S1-3 – Processes to remediate negative impacts and channels for own workforce to raise concerns

Reliable structures for protection, support and remedy

Rentenbank has established procedures that enable employees to raise concerns, comments or complaints relating to their work situation confidentially and without fear of retaliation. The aim of these procedures is to identify potential adverse impacts on employees at an early stage, address them appropriately and, where necessary, initiate suitable remedial action.

These procedures are based on legal requirements, internal rules and the requirements of the Whistleblower Protection Act. They are designed to ensure confidentiality, the thorough review of concerns and grievances, and the protection of the persons concerned.

Support and remediation processes

Structured support and remediation processes are in place for situations in which employees experience stress, conflicts or other adverse impacts in the working environment. Cases are handled with due regard to the specific circumstances and in dialogue with the person concerned.

Depending on the nature of the concern, the relevant internal contacts can be involved. Where necessary, external specialist support is also brought in. The aim is to find suitable solutions, mitigate or eliminate adverse impacts and prevent recurrence. Where useful, lessons learned from closed cases may be incorporated into the ongoing refinement of HR processes, management instruments and preventive measures.

Accessible grievance and whistleblowing mechanisms

Employees have access to several internal and external contact points through which concerns, complaints or possible misconduct can be reported confidentially or, if desired, anonymously. The procedures in place meet the legal requirements for the protection of whistleblowers and include measures to ensure confidentiality and protection against discrimination.

Clear responsibilities and processes are defined for handling incoming reports and grievances. Depending on the nature and seriousness of the matter, the relevant internal functions are involved or, where necessary, external expertise is brought in.

To ensure that the procedures are accessible, the Rentenbank provides regular information on available reporting mechanisms and contact points. This is done, among other things, as part of onboarding, via the intranet, and through information and training formats tailored to specific target groups.